Careers
We love what we do! We're on a journey to make international trade fair for everyone – and we'd love you to bring in your expertise!
FLOCERT is a business with a difference. We're a social enterprise, which means all of our money is invested back into social and environmental change. We are highly values-driven – and our values are the key to our success. When you join us, you can be sure that you'll never have to move your ethics down your agenda.
Certification Analyst Americas Region (m/f/div)
Introduction & Description
FLOCERT is a leading global assurance provider. Besides providing sole certification to Fairtrade, FLOCERT offers certification and verification as well as customised sustainability to support companies in their ethical business transformation.
With seven international offices conducting business in around 120 countries, FLOCERT specialises in combining global reach with local expertise for its over 6,000 customers. FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small-scale producers to internationally recognised brands, to promote fairness in global trade.
As a People and Planet First verified organisation, FLOCERT is proud to be recognised as an enterprise prioritising social and environmental goals.
Visit flocert.net for more information.
FLOCERT is looking for a structured and business-oriented Certification Analyst to strengthen our Americas team based in San José, Costa Rica.
In this role, you will coordinate and administer Fairtrade certification processes for assigned customers across South, North and Central America and the Caribbean. The position requires a high level of analytical capability, regulatory understanding and professional judgement, particularly in the context of ISO 17065-accredited certification systems.
You will report to the Regional Director Americas and work closely with auditors, customers and internal stakeholders to ensure independent, compliant and high-quality certification decisions.
Travel within and outside Costa Rica is required.
- Job Share: Full-time (41 hours per week, Monday to Friday)
- Location: FLOCERT QIS S.A. Office in San José, Costa Rica
- Salary: Competitive package in line with qualifications and experience
- Start date: 15 March 2026 or as soon as possible
Your responsibilities
- Act as Certification Analyst responsible for a defined portfolio of Fairtrade customers in the Americas region
- Evaluate companies and products against applicable Fairtrade Standards and internal certification procedures, including review of audit reports and taking certification decisions in line with ISO 17065 requirements
- Plan, coordinate and conduct Fairtrade audits in assigned countries, including annual audit planning and follow-up of corrective actions
- Ensure consistency, quality and timeliness of certification processes within assigned scope
- Communicate proactively with applicants, certified customers and auditors, providing structured guidance on certification requirements and responding to enquiries
- Identify compliance risks and non-conformities and ensure appropriate follow-up actions in accordance with internal procedures
- Act as account manager for assigned Key Accounts while safeguarding impartiality and conflict-of-interest requirements
- Process Labeling Initiative requests and handle complex or special certification cases
- Support the selection, onboarding and evaluation of external auditors
- Contribute to the continuous improvement of certification processes, tools and systems
- Maintain accurate documentation in internal systems and ensure compliance with confidentiality and impartiality obligations
- Participate in regional and global FLOCERT projects and foster cross-functional collaboration
Your qualifications, experience and skills
- University degree (or equivalent) in a relevant field such as Business, Agronomy, Food Science, Law, Economics, Environmental or Social Sciences
- Valid permission to work in Costa Rica
- At least two years of relevant professional experience in a certification, compliance, auditing or customer-oriented office environment
- Experience with certification systems (e.g. organic, FSC, MSC, SA8000, ISO 14001) and familiarity with ISO 17065-accredited environments
- Previous auditing experience
- Strong analytical skills and high attention to detail
- Structured, reliable and accountable working style
- Strong dedication to customer service combined with regulatory discipline
- Strong motivation and commitment to credible social certification and assurance principles
- Fluency in Spanish and English (oral and written)
- Portuguese and/or French language skills would be a strong asset
- Excellent communication skills and experience working in multicultural environments
- Experience with Customer Relationship Management (CRM) tools would be supportive
- Technical knowledge of agricultural commodities such as coffee, bananas, flowers, sugar or fresh fruits would be advantageous
- Experience in international trade would be nice to have
- Experience in the food processing industry would be an asset
What we offer
- Mission-driven organisation with global impact
- Professional onboarding and structured integration
- High level of responsibility and autonomy
- Continuous learning and development opportunities
- Open, respectful and dialogue-oriented culture
How to apply
Please kindly note that we only accept online applications and only candidates shortlisted for an interview will be further contacted and will receive notice of the outcome of the selection process.
Do you still have questions? Then give us a call or send us an email: recruitment@flocert.net
- Regina Jatzke
- HR Manager for Recruiting & Employer Branding
- +49 (0)228 2493-278
If none of the above positions is a right fit, send us an unsolicited job application to recruitment@flocert.net and subscribe to our jobalert.
After you apply: One step closer to joining our team
Once you have applied for one of our positions listed above, we will carefully screen your application based on the skills and experience required for the job.
If it's a great match, we will contact you to schedule a (remote) interview. As part of the interview process, we may ask you to complete an online assessment to further assess your skills.
Once all interviews are completed, and a decision has been taken, we will inform all shortlisted candidates. If you are successful, we will offer you an employment contract. Our journey together starts when the contract is signed, and we can welcome you to FLOCERT to start your onboarding process.
FLOCERT is an organisation I'd be proud to retire from—though I'm not planning on that anytime soon! The vibrant, multicultural work culture, which is both friendly and inspiring, makes every day enjoyable. The work-life balance is a standout feature, with a flexible model that lets me work partially from home – a huge advantage since I live out of state. I'm grateful to be part of such an amazing organisation and look forward to continuing my journey here.
”Jasleen Kaur
Key Account Officer
FLOCERT is a Great Place To Work
FLOCERT is one of the winners of this year's Great Place to Work® competition, "Best Workplaces in North Rhine-Westphalia 2024".
In receiving this prestigious accolade, FLOCERT reaffirms its commitment to fostering an exceptional workplace culture that transcends borders and resonates deeply with its global workforce.
Watch Christian Jambor, Head of Human Resources at FLOCERT, explain why this certification is important to our organisation.
Your best career move yet
With headquarters in Germany and regional offices in Costa Rica, England, India, South Africa and the United States, there are plenty of opportunities to expand your horizons. Our team is full of cultural diversity and creativity, and we respect and learn from each other's ways of working – but when it comes down to it, we all share the same ethical principles and values.
At FLOCERT, we value attitude just as highly as formal qualifications. Every individual in our team has an entrepreneurial spirit and is proud to own their role. A shared eagerness to learn and develop means that our organisation is always alive with fresh ideas and enthusiasm. Innovation plays a key role in FLOCERT's success in a dynamic environment.
Be the future of Fairtrade
As ethical awareness grows across the world, so does Fairtrade. In conjunction with the German dual vocational training system Berufsausbildung, we're proud to welcome the upcoming generation into this extraordinary sector. Our apprenticeships are designed to give the freshest talent in our sector a well-rounded introduction to Fairtrade.
To make sure we're always doing the best by our team, we partner with prestigious institutions such as Great Place To Work and berufundfamilie.
