Careers
We love what we do! We're on a journey to make international trade fair for everyone – and we'd love you to bring in your expertise!
FLOCERT is a business with a difference. We are highly values-driven – and our values are the key to our success. When you join us, you can be sure that you'll never have to move your ethics down your agenda.
Information Service Analyst (m/f/div) – Maternity Cover/Internal ONLY
Introduction & Description
FLOCERT is a leading global assurance provider. Besides providing sole certification to Fairtrade, FLOCERT offers certification and verification as well as customised sustainability to support companies in their ethical business transformation.
With seven international offices conducting business in around 120 countries, FLOCERT specialises in combining global reach with local expertise for its over 6,000 customers. FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small-scale producers to internationally recognised brands, to promote fairness in global trade.
As a People and Planet First verified organisation, FLOCERT is proud to be recognised as an enterprise prioritising social and environmental goals.
Visit flocert.net for more information.
Description of Position
We are looking for a detail-oriented and analytically strong Information Services Analyst to join our team. In this role, you will take ownership of Fairtrade transaction reporting services, ensuring high data quality, providing expert-level customer support, and contributing to the continuous improvement of our reporting systems and processes.
You will work at the interface of data, customer support, and sustainability assurance, supporting both internal stakeholders and Fairtrade customers globally.
- Job Share: Full-time (38.5 hours per week)
- Duration of Contract: limited for 8 months with possible extension of 4 months
- Location: FLOCERT GmbH Headquarter Bonn, Germany
- Salary: Category V of the collective bargaining agreement
- Start date: 1 July 2026
Your responsibilities
- Provide second-level (expert) support to Fairtrade certification customers on transaction reporting and related systems
- Ensure the quality, completeness and consistency of Fairtrade transactional data
- Analyse, validate and clean data, including conducting regular data profiling and quality checks
- Handle and resolve internal and external data requests in a timely and accurate manner
- Support onboarding of new customers to reporting tools and processes
- Maintain and continuously improve reporting systems, tools, templates and documentation
- Deliver trainings (e.g. webinars) on transaction reporting and related tools
- Collaborate closely with internal stakeholders such as Customer Service Desk, Assurance Scheme Management and Data Governance
- Liaise with external stakeholders, including Fairtrade International and National Fairtrade Organisations
- Contribute to projects as a subject matter expert in transaction reporting
Your qualifications, experience and skills
- Academic or vocational qualification (e.g. Business, Economics or a related field)
- Minimum 2 years of relevant professional experience, ideally in customer support, data management or similar roles
- Strong analytical skills and a high affinity for working with data
- Excellent attention to detail and a structured, efficient working style
- Proficiency in Excel and confidence in working with IT tools and systems
- Fluency in English (written and spoken)
- Good command of either Spanish, French or German
- Strong communication skills and the ability to work effectively in an international environment
- Proactive, reliable and solution-oriented mindset
- Experience with databases, CRM or ticketing systems is considered an advantage
- Knowledge of international trade or agricultural supply chains is considered an advantage
- Experience in customer training or user support is an asset
- Additional languages (e.g. Portuguese, Dutch, Italian) are an asset
- Interest in and motivation for Fairtrade
What we offer
- International work environment
- Company culture of dialogue and respect
- Onboarding and welcome management
- Open-minded and value-driven colleagues living our mission
- Remote work & flexible working hours
- Attractive benefit package, e.g.: holiday bonus, 13th salary, occupational pension scheme and more
- Opportunities to make a meaningful impact
- Learning and development opportunities
- Chance for motivated staff to grow
How to apply
Click on the lower button “APPLY NOW!” and submit your application documents in English.
Please kindly note that we only accept online applications and only candidates shortlisted for an interview will be further contacted and will receive notice of the outcome of the selection process.
Do you still have questions? Then give us a call or send us an email.
- Regina Jatzke
- HR Manager for Recruiting & Employer Branding
- +49 (0)228 2493-278
If none of the above positions is a right fit, send us an unsolicited job application to recruitment@flocert.net and subscribe to our jobalert.
After you apply: One step closer to joining our team
Once you have applied for one of our positions listed above, we will carefully screen your application based on the skills and experience required for the job.
If it's a great match, we will contact you to schedule a (remote) interview. As part of the interview process, we may ask you to complete an online assessment to further assess your skills.
Once all interviews are completed, and a decision has been taken, we will inform all shortlisted candidates. If you are successful, we will offer you an employment contract. Our journey together starts when the contract is signed, and we can welcome you to FLOCERT to start your onboarding process.
FLOCERT is an organisation I'd be proud to retire from—though I'm not planning on that anytime soon! The vibrant, multicultural work culture, which is both friendly and inspiring, makes every day enjoyable. The work-life balance is a standout feature, with a flexible model that lets me work partially from home – a huge advantage since I live out of state. I'm grateful to be part of such an amazing organisation and look forward to continuing my journey here.
”Jasleen Kaur
Key Account Officer
Your best career move yet
With headquarters in Germany and regional offices in Costa Rica, Côte d’Ivoire, England, India, South Africa and the United States, there are plenty of opportunities to expand your horizons. Our team is full of cultural diversity and creativity, and we respect and learn from each other's ways of working – but when it comes down to it, we all share the same ethical principles and values.
At FLOCERT, we value attitude just as highly as formal qualifications. Every individual in our team has an entrepreneurial spirit and is proud to own their role. A shared eagerness to learn and develop means that our organisation is always alive with fresh ideas and enthusiasm. Innovation plays a key role in FLOCERT's success in a dynamic environment.
Be the future of Fairtrade
As ethical awareness grows across the world, so does Fairtrade. In conjunction with the German dual vocational training system Berufsausbildung, we're proud to welcome the upcoming generation into this extraordinary sector. Our apprenticeships are designed to give the freshest talent in our sector a well-rounded introduction to Fairtrade.
To make sure we're always doing the best by our team, we partner with prestigious institutions such as Great Place To Work and berufundfamilie.
