Careers
We love what we do! We're on a journey to make international trade fair for everyone – and we'd love you to bring in your expertise!
FLOCERT is a business with a difference. We're a social enterprise, which means all of our money is invested back into social and environmental change. We are highly values-driven – and our values are the key to our success. When you join us, you can be sure that you'll never have to move your ethics down your agenda.
Reception / Front Office & Office Support (m/f/div)
Introduction & Description
FLOCERT is a leading global assurance provider. Besides providing sole certification to Fairtrade, FLOCERT offers certification and verification as well as customised sustainability to support companies in their ethical business transformation.
With seven international offices conducting business in around 120 countries, FLOCERT specialises in combining global reach with local expertise for its over 6,000 customers. FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small-scale producers to internationally recognised brands, to promote fairness in global trade.
As a People and Planet First verified organisation, FLOCERT is proud to be recognised as an enterprise prioritising social and environmental goals.
Visit flocert.net for more information.
Description
Be the organisational anchor of our Bonn headquarters
The Front Office at FLOCERT is a central operational interface – not a classic reception role. As Front Office & Business Support Coordinator (Reception / Front Office & Office Support), you combine a professional front desk presence with structured first-level support across HR, office administration and event logistics.
Working in a two-shift model between 08:00 and 17:30, you ensure consistent front office coverage and contribute directly to the smooth day-to-day operations of our headquarters. The role sits at the centre of daily office life and offers high visibility, clear responsibility and direct interaction with a wide range of internal and external stakeholders.
Your role at a glance
You are responsible for the professional operation of the front office and act as the first point of contact for staff, visitors and service providers. Through hands-on coordination and reliable support, you contribute to efficient internal processes, HR operations and the successful delivery of internal meetings and events.
- Job Share: Full time (38.5 hours per week)
- Location: FLOCERT GmbH Headquarter Bonn, Germany
- Salary: Collective Bargaining Agreement “Groß- & Außenhandel NRW” Level IV / Assistant-level position
- Start date: As soon as possible
Your responsibilities
- Ensure professional reception operations and front desk coverage within a two-shift model (aligned with SLA requirements)
- Act as first point of contact for visitors, staff and external partners; manage access, enquiries and communication flow
- Operate central switchboards and reception channels; triage requests and route them efficiently
- Provide first-level support for meeting rooms, conference technology and office facilities; coordinate external service providers
- Support HR and Operations with onboarding activities, administrative coordination and internal communication
- Coordinate logistics for internal meetings, workshops and events, including rooms, catering and on-site support
- Contribute to a well-functioning office environment, including kitchen and canteen oversight
Your qualifications, experience and skills
- Completed vocational training in an office-related field (e.g. IHK apprenticeship) or comparable practical qualification
- Solid experience in reception, service desk, customer support or administrative coordination roles
- Fluency in English (C1); comfortable working knowledge of German
- Strong service mindset with clear, calm and resilient communication
- Confidence in handling Office 365, MS Outlook, MS Teams and administrative tools
- Structured, reliable and detail-oriented working style; able to prioritise under time pressure
- High sense of responsibility, punctuality and ownership for smooth daily operations
- Experience working in international or intercultural environments
- Personal values and motivation aligned with working in a mission-driven, social enterprise context
What we offer
- A central, visible role at the operational heart of an international organisation
- Clear responsibilities and structured handovers within a shift-based model
- A respectful, collaborative and value-driven work environment
- Close cooperation with HR, Operations and leadership teams
- Structured onboarding and learning opportunities
- Attractive benefits package and long-term development perspective
How to apply
Please kindly note that we only accept online applications and only candidates shortlisted for an interview will be further contacted and will receive notice of the outcome of the selection process.
Do you still have questions? Then give us a call or send us an email.
- Regina Jatzke
- HR Manager for Recruiting & Employer Branding
- +49 (0)228 2493-278
If none of the above positions is a right fit, send us an unsolicited job application to recruitment@flocert.net and subscribe to our jobalert.
After you apply: One step closer to joining our team
Once you have applied for one of our positions listed above, we will carefully screen your application based on the skills and experience required for the job.
If it's a great match, we will contact you to schedule a (remote) interview. As part of the interview process, we may ask you to complete an online assessment to further assess your skills.
Once all interviews are completed, and a decision has been taken, we will inform all shortlisted candidates. If you are successful, we will offer you an employment contract. Our journey together starts when the contract is signed, and we can welcome you to FLOCERT to start your onboarding process.
FLOCERT is an organisation I'd be proud to retire from—though I'm not planning on that anytime soon! The vibrant, multicultural work culture, which is both friendly and inspiring, makes every day enjoyable. The work-life balance is a standout feature, with a flexible model that lets me work partially from home – a huge advantage since I live out of state. I'm grateful to be part of such an amazing organisation and look forward to continuing my journey here.
”Jasleen Kaur
Key Account Officer
FLOCERT is a Great Place To Work
FLOCERT is one of the winners of this year's Great Place to Work® competition, "Best Workplaces in North Rhine-Westphalia 2024".
In receiving this prestigious accolade, FLOCERT reaffirms its commitment to fostering an exceptional workplace culture that transcends borders and resonates deeply with its global workforce.
Watch Christian Jambor, Head of Human Resources at FLOCERT, explain why this certification is important to our organisation.
Your best career move yet
With headquarters in Germany and regional offices in Costa Rica, England, India, South Africa and the United States, there are plenty of opportunities to expand your horizons. Our team is full of cultural diversity and creativity, and we respect and learn from each other's ways of working – but when it comes down to it, we all share the same ethical principles and values.
At FLOCERT, we value attitude just as highly as formal qualifications. Every individual in our team has an entrepreneurial spirit and is proud to own their role. A shared eagerness to learn and develop means that our organisation is always alive with fresh ideas and enthusiasm. Innovation plays a key role in FLOCERT's success in a dynamic environment.
Be the future of Fairtrade
As ethical awareness grows across the world, so does Fairtrade. In conjunction with the German dual vocational training system Berufsausbildung, we're proud to welcome the upcoming generation into this extraordinary sector. Our apprenticeships are designed to give the freshest talent in our sector a well-rounded introduction to Fairtrade.
To make sure we're always doing the best by our team, we partner with prestigious institutions such as Great Place To Work and berufundfamilie.
