Customer survey

Step 1 of 3

33%

Please select your role*

Trader

Producer

Licensee

Other

Please select your region

Africa

Asia Pacific

Europe

Latin America

North America

How long have you personally been involved in collaborating with FLOCERT?*

Up to 1 year

Up to 4 years

Up to 6 years

More than 6 years

I personally don´t work with FLOCERT

Thank you for your willingness to participate in the study! For the survey it is necessary that the person in your business that is personally collaborating with FLOCERT fills in the questionnaire. If you wish, you are very welcome to provide us with the e-mail address of the person that is personally involved in collaborating with FLOCERT. We will send a new invitation to the survey to this person in the next few days. You can be sure that the e-mail address will only be used for this purpose.

What is your position in the business?*

Owner

Manager, Director, Board Member

Sales Manager

Quality Manager

Other

Please specify

How long has your company been collaborating with FLOCERT?*

Up to 1 year

Up to 4 years

Up to 6 years

More than 6 years

I don´t know

Which service have you contracted FLOCERT for?*

Fairtrade Certification

EDGE Audit

Social Audit

Living Wage SmartCheck

Living Income SmartCheck

TruChain

Social Audits

Safe Source

Customised Sustainability

Fairtrade Verification

How often have you interacted with FLOCERT during the past twelve months?*

Very often - more than 15times

Often - between 6 and 14 times

Rarely - between 1 and 5 times

I have had no contact with FLOCERT the past twelve months

How likely are you to recommend FLOCERT to a business partner?*

Not likely at all

Very likely

I don´t know / No answer

Please rate on a scale of 1 to 10 your satisfaction regarding the following aspects:

Your overall experience with FLOCERT and its services*

1	2	3	4	5	6	7	8	9	10

The time within which you typically receive an answer to a question you asked*

1	2	3	4	5	6	7	8	9	10

The effectiveness of the solution received to your question*

1	2	3	4	5	6	7	8	9	10

The clarity of the answer FLOCERT gave you*

1	2	3	4	5	6	7	8	9	10

The effort you had to put in to solve your issue*

1	2	3	4	5	6	7	8	9	10

Friendliness and respect of FLOCERT staff*

1	2	3	4	5	6	7	8	9	10

Professionalism and competence of FLOCERT staff*

1	2	3	4	5	6	7	8	9	10

Information available on FLOCERT's website*

1	2	3	4	5	6	7	8	9	10

Available communication channels to contact FLOCERT*

1	2	3	4	5	6	7	8	9	10

FLOCERT's business hours*

Extremely dissatisfied	Very satisfied	Don't know/ No answer

Please rate on a scale of 1 to 10 your satisfaction regarding the following elements of the cooperation:

Guidance received when applying for Fairtrade Certification

1	2	3	4	5	6	7	8	9	10

Rate Acme Products*

ExcellentPretty goodNeutralNot so greatTerrible

How many sites do you have Acme Products installed on?*

Do you use Acme Products to sell products or services?*

Yes

What types of forms have you created with Acme Products?*

Payment Form

Survey Form

Donation Form

Contact Form

Request a Quote Form

Event Registration Form

Drag and drop to reorder and rank these add-ons based on how useful they are to you.

Stripe
Mailchimp
Zapier
Surveys
Dropbox

Acme Products fulfils all my form needs*

1	2	3	4	6	7	8	9	10

How could Acme Products be improved?

Untitled

First Choice

Second Choice

Third Choice

Untitled

Untitled Survey Field

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Id you wish, you can provide us further information about your rating

Welcome to our Satisfaction Survey!

Cookies on our website