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Would you like to contact FLOCERT? Whether you're already one of our customers or you're ready to become a fair global trader, we want to hear from you! Maybe you've got questions about our services, want us to help you design a customized assurance solution, or have some feedback you'd like to share? Whatever you need, we're just a phone call or message away.

If you'd like to email or call us:


Bonner Talweg 177
53129 Bonn

P: +49 (0) 228 24930
F: +49 (0) 228 2493 120

San Jose

FLO-CERT Costa Rica
Avenue 3
Boulevard Dent.
Barrio Dent, San Pedro de Montes de Oca
San José, Costa Rica

P: +506 22 80 9672 / 2280 9675 / 2280 9679


220 N. Market Street
Suite # 204
Frederick, MD 21701.

P: +1 240 815 5908

Cape Town

FLO-CERT South Africa
D8 Collingwood
Black River Park
Fir Street, Observatory
Cape Town 7925
South Africa

P: +27 21 671 0289


B102, Miraya Rose
Besides Shell Petrol Bunk
Sidhapura, Whitefield
Bangalore 560066

P: +91 80 4150 2929 / +91 7328902866


c/o Fairtrade Foundation
5.7 The Loom
Gowers Walk
London, E1 8PY

Appeals, allegations and complaints

We pride ourselves on our outstanding service, but if we get it wrong, we want to know about it. Also, we want to know if you think someone else in the Fairtrade system got it wrong. Please use our appeals, allegations and complaints form  if you disagree with a certification decision we've made, want to make an allegation or have a complaint. Your feedback is always valuable in helping us identify areas for improvement.


Just give us a call! Contact our Service Hotline:

+49 (0)228 24930

FLOCERT material for fairtrade certification workshops

For media inquiries, please email us!