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Would you like to contact FLOCERT? Whether you’re already one of our customers or you’re ready to become a fair global trader, we want to hear from you! Maybe you’ve got questions about our services, want us to help you design a customized assurance solution, or have some feedback you’d like to share? Whatever you need, we’re just a phone call or message away.

If you’d like to email or call us:

Bonn

FLOCERT GmbH
Bonner Talweg 177
53129 Bonn
Germany

P: +49 (0) 228 24930
F: +49 (0) 228 2493 120
info@flocert.net

San Jose

FLOCERT Costa Rica
Calles 3, Avenida 1
Edificio Yolanda
San Pedro, Montes de Oca
Costa Rica

P: +506 22 80 9672 / 2280 9675 / 2280 9679
LA@flocert.net

Washington

FLOCERT LLC. United States
53 East Patrick Street
Frederick, MD 21701
USA

P: +1 301 304 0505
america@flocert.net

Cape Town

FLOCERT South Africa
D8 Collingwood
Black River Park
Fir Street, Observatory
Cape Town 7925
South Africa

P: +27 21 671 0289
africa@flocert.net

Bangalore

FLOCERT India
Pavilion Lake View Farm
Ramagondanahalli PO
Whitefield, Bangalore
560 066
India

P: +91 80657 20666 or +91 80 2849 5872 / 2854 2929
asia@flocert.net

Appeals, allegations and complaints

We pride ourselves on our outstanding service, but if we get it wrong, we want to know about it. Also, we want to know if you think someone else in the Fairtrade system got it wrong. Please use our appeals, allegations and complaints form  if you disagree with a certification decision we've made, want to make an allegation or have a complaint. Your feedback is always valuable in helping us identify areas for improvement.

FLOCERT Employees to contact

Just give us a call! Contact our Service Hotline:

+49 (0)228 24930

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Please email: ecert@flocert.net
FLOCERT material for fairtrade certification workshops

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comms@flocert.net