What is an allegation? Who can raise an allegation against a certified organisation and what mechanisms does FLOCERT have in place for someone who wants to report one? What types of complaints does FLOCERT get and how are they managed? These are some of the questions that were discussed in our latest podcast episode with Anne-Sophie Boizard, Senior Credibility Assurance Officer, and Esteban Elizondo, Senior Certification Analyst. Listen in!
Originally from France, Anne-Sophie Boizard joined FLOCERT in 2017 as Quality Management, then Credibility Assurance officer. Her main task is to coordinate the allegations investigations worldwide. She is also an ISO17065 internal auditor.
Anne-Sophie has a background in food science. Before joining FLOCERT she worked in the food industry sector in the United States.
When she is not in the office, she loves spending time with her family and friends, and reads all kind of books.
Born and raised in Costa Rica, Esteban Elizondo joined FLOCERT in 2010 as a certification analyst. Besides guiding customers with their certification processes, he is currently the allegations coordinator for the Americas.
Esteban has a background in Agricultural Economics and Agribusiness.
During his free time he likes to spend time with friends & family, listen to music and play some guitar.
Andreea Corendea is the hostess of the FLOCERT podcast and our Sr. Marketing & Communications Officer.