If you feel that the world of Fair Trade has its very own language – do not worry! With this glossary we would like to guide you through the specific technical terms used by FLOCERT, Fairtrade International and the World Fair Trade Organization (WFTO).


A complaint is a formal expression of dissatisfaction with the quality of services delivered by FLOCERT, Fairtrade International or WFTO, and can be registered by any third party or member.

Go to the the Quality and Appeals page.

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