If you feel that the world of Fair Trade has its very own language – do not worry! With this glossary we would like to guide you through the specific technical terms used by FLOCERT, Fairtrade International and the World Fair Trade Organization (WFTO).

Standard operating procedure (SOP)

Standard operating procedure describes main processes and rules of our certification and management system. Normally, they explain a complex process that can consist of more than one workflow and contain rules related to the described process.

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