Submit an Allegation, Appeal or Complaint

We welcome all feedback and carefully investigate any information we receive. All information you share is kept strictly confidential, and all sources are protected.

When you’re ready, you can submit an allegation, appeal, or complaint via the form below.

Hands raising with thumbs up and thumbs down

Fields marked * are mandatory.

Step 1 of 3

What situation would you like to report?*

Your contact details

First name*

Last name*

Email*

Enter in the format: name@domain.com

Phone number*

Enter numbers without spaces, starting with + for country code

First name (optional)

Last name (optional)

Email (optional)

Enter in the format: name@domain.com

Phone number (optional)

Enter numbers without spaces, starting with + for country code

Your organisation's details

Your organisation's name (optional)

FLO ID if applicable (optional)

Country*

Your organisation's product (optional)

Your role in the organisation*

What's what: allegation, appeal & complaint

Allegation

Raise an allegation if you have concerns that a Fairtrade-certified organisation is not complying with:

the Fairtrade Standards,
FLOCERT policies,
or other contractual obligations with Fairtrade International.

Appeal

File an appeal if you would like to have a FLOCERT decision regarding Fairtrade or EDGE Certification:

revoked (withdraws a validly issued certification because of new circumstances)
or reversed (corrects a decision that was incorrectly made).

Complaint

Report a complaint if you are unsatisfied with:

FLOCERT’s service delivery
employee or auditor conduct,
or have concerns regarding conflicts of interest, biased decision-making, or other violations of impartiality.

Learn more about our allegation, appeal & complaint procedures

Standard Operating Procedure: Appeal and Review Standard Operating Procedure: Complaints

Standard Operating Procedure: Allegations Standard Operating Procedure: Impartiality

Report an allegation via FLOCERT's WhatsApp channel

Our WhatsApp channel offers users a fast, easy way to file an allegation.

If you have concerns that a Fairtrade-certified customer may not be adhering to the Standard, reach out to our WhatsApp channel at:

+49 (0)228 2493230

Our Credibility Assurance team will pick up your message and begin the investigation.

FLOCERT's Credibility Assurance team which handles allegations, appeals, complaints team photo.

The Credibility Assurance team safeguards the integrity, credibility, and transparency of FLOCERT.

2024 in review: allegations, appeals and complaints

Each year, our Credibility Assurance team publishes a report summarising all allegations, appeals, reviews, and complaints handled the previous year. The report provides an overview of submission volumes, regions, whether the producer or traders, product types, and more.

Read our 2024 Annual Complaints Statistics report