We take your issue very seriously and will get back to you soon!
Your FLOCERT Credibility Assurance Team,
We know how complex certification systems can seem to those who don't live and breathe them. That's why we don't just provide certification services – we take the time to communicate our findings in a way that's meaningful to our customers, helping them create a real impact. You can be sure that any information you receive from us will be accurate, unbiased and credibly sourced, as well as straightforward and accessible.
We believe that the way we communicate certification services is a measure of the quality of our service. Being able to understand and act on the feedback we provide is key to your satisfaction, and directly affects the impact our work has on your business. Want to know more? Please download our Quality Manual (English PDF).
At FLOCERT, we practice what we preach. Since 2007 we've been accredited against the internationally recognised ISO norm for product certifiers, which is ISO 17065 today. Seeking independent verification of our own quality ensures we're continually strengthening our organisation and staying true to our vision. It demonstrates how committed we are to leading the way in fair trade certification.
To be accredited we are regularly audited by the German National Accreditation body DAkkS.
Our accreditation is vital to our reputation. That's why we have systems in place to make sure that we always comply with ISO 17065. Here are some of the ways we integrate ISO 17065 into our every day processes
We strive to give our customers the best experience possible. We welcome all feedback, and carefully investigate any appeals, review requests, allegations and complaints that we receive. In the name of credibility and transparency, we always deal fairly with queries regarding our decisions and the conduct of our staff or any of our customers.
We can guarantee that your submission is strictly confidential, and we'll take care to avoid any conflicts of interest in our decision-making.
If you don't feel satisfied with the way your complaint, allegation or appeal was handled, please contact one of FLOCERT's supervising bodies: the German National Accreditation Body (DAkkS) or the standard setting organization, Fairtrade International.